Need help? We're here.

The examiner won't start, or cuts out mid-exam

The exam runs over a real-time voice connection that needs steady internet. On hospital wifi, switch to cellular and try again. If you're already on cellular, force-quit the app and reopen it. The exam auto-saves your progress, so a restart usually picks up where you left off. If it still fails after a restart, email us with the case name.

My purchase didn't unlock the full bank

Apple's confirmation arrives slightly before our system sees the receipt. Tap Restore Purchases on the paywall screen, or wait a minute and reopen the app. If it still hasn't unlocked after 5 minutes, email us with your Apple receipt email and we'll trace it through RevenueCat.

I want a refund

Refunds for App Store purchases are issued by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Med Oral Boards charge, and request a refund. Apple decides whether to grant it. We have no ability to issue App Store refunds directly.

Pass Guarantee claims are a separate process and are handled by us, not Apple. See our Pass Guarantee policy.

I want to delete my account

Open the app, tap the gear icon on the home screen, then Delete account. This permanently removes your exam history, telemetry, and entitlements within 24 hours (we keep a small audit record of the deletion itself for fraud prevention).

A grade or transcript looks wrong

The grader is an AI and occasionally misreads a transcript. If a grade seems clearly wrong, email us with the session date and case name. We can usually pull the original audio transcript and re-grade it manually.

I'm being asked to sign in again every time I open the app

iOS will sometimes invalidate the Apple Sign-In session after a major iOS update. Sign in once with the Apple button on the login screen and the session should persist again. If it doesn't, email us — there's a known edge case with Family Sharing accounts that we can fix server-side.