Anesthesia Oral Boards

Support

Need help? We're here.

Email us and we'll get back to you within 1 business day. Most issues we've seen so far fall into one of the buckets below: skim those first, then reach out if your situation isn't covered.

Contact us

For all support questions, email support@medoralboards.com.

When you write in, please include: the email address you used to sign up, the date and approximate time of the issue, and (if it's an exam problem) the case title or scenario you were on. That makes it much easier for us to find your session in our logs.

Common issues

The examiner won't start, or cuts out mid-exam

The exam runs over a real-time voice connection that needs steady internet. On hospital wifi, switch to cellular and try again. If you're already on cellular, force-quit the app and reopen it. The exam auto-saves your progress, so a restart usually picks up where you left off. If it still fails after a restart, email us with the case name.

My purchase didn't unlock the full bank

Apple's confirmation arrives slightly before our system sees the purchase. Tap Restore purchases on the Full Access screen, or wait a minute and reopen the app. If it still hasn't unlocked after 5 minutes, email us with the date of the purchase and the email on your Apple receipt, and we'll find it.

I want a refund

Refunds for App Store purchases are issued by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Med Oral Boards charge, and request a refund. Apple decides whether to grant it. We have no ability to issue App Store refunds directly.

Pass Guarantee claims are a separate process and are handled by us, not Apple. See our Pass Guarantee policy.

I want to delete my account

Open the app, tap Settings (the gear on the home screen), then Delete account. Your account, exam history and access are deleted right away; backup copies are cleared within 30 days. See the Privacy Policy for details.

A grade or transcript looks wrong

The grader is an AI and occasionally misreads a transcript. If a grade seems clearly wrong, tap Report a problem on the review screen, or email us with the session date and case name. We can pull the transcript and grade it again.

I'm being asked to sign in again every time I open the app

iOS sometimes ends the Sign in with Apple session after a major iOS update. Sign in once with the Apple button and the session should stay. If it keeps happening, email us with your iPhone model and iOS version.

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